COMMITMENTS
- 1) Fully identify and conform to the needs of our customers, improving customer satisfaction.
- 2) Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
- 3) Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
- 4) Learn from both the positive and negative outcomes of this measurement process, making improvements where appropriate.
- 5) Achieving and maintaining a standard of excellence in the operation of our business.
- 6) Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
- 7) The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery.
- 8) Providing services and the highest level of accuracy and reliability.
- 9) Providing service at a fair price.
- 10) Providing services by a professional team that is trained and qualified for the job.
